Quality Assurance, Monitoring and Testing Manager- AVP

As an individual in Quality Assurance, Monitoring & Testing, you are responsible for assessing outcomes from activities and processes against applicable requirements to enhance risk management quality. This includes conducting quality testing for business function quality control and transformation lead quality control post completion of an activity/process. You will be involved in the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, and execution of monitoring/testing tools to evaluate the effectiveness of key controls addressing defined risks. Your responsibilities will include managing and overseeing a small team of employees, ensuring the delivery of results, contributing to procedure formulation, conducting routine testing of internal activities and processes, reviewing stakeholder/client feedback, responding to quality assurance complaints, supporting quality testing, developing and executing Monitoring and Testing for controls, reporting on quality control outcomes to top management, participating in strategic initiatives for control performance enhancements, and more. To qualify for this role, you should have at least 8 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. You should possess strong analytical skills, project management experience, ability to foster working relationships with other leaders, and proficiency in identifying, measuring, and managing key risks and controls. Additionally, you should have a Bachelor's/University degree or equivalent experience. Your role will involve working within the Controls Governance & Oversight job family, specifically in the Quality Assurance, Monitoring & Testing job family. This is a full-time position that requires skills such as Analytical Thinking, Assurance Strategy, Communication, Controls Assessment, Policy and Procedure knowledge, and Stakeholder Management. If you require any accommodation due to a disability for using search tools or applying for a career opportunity at Citi, please review the Accessibility at Citi policy. You can also refer to Citis EEO Policy Statement and the Know Your Rights poster for further information.,