Quality Assurance, Monitoring and Testing Manager- AVP

As a Quality Assurance, Monitoring & Testing professional at Citi, you will be responsible for assessing outcomes from activities and processes to ensure conformance with applicable requirements, thereby strengthening risk management quality. Your key responsibilities will include: - Managing and overseeing a small team of employees - Ensuring delivery of results and contributing to the formulation of procedures - Conducting routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance - Reviewing stakeholder/client feedback and responding to any quality assurance complaints or issues in a timely and efficient manner - Developing and executing Monitoring and Testing for controls, including control design assessment, design of operational effectiveness for monitoring & testing tools, and execution of monitoring/testing tools - Supporting reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders - Participating in strategic initiatives for control performance enhancements - Analyzing documentation and processes in leadership meetings to ensure risks and control points are properly addressed - Identifying any monitoring breaks and suggesting enhancements - Demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations You should possess the following qualifications: - 8+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry - Ability to identify, measure, and manage key risks and controls - Project management and governance experience with a demonstrated ability to achieve and exceed critical milestones - Strong knowledge in the development and execution of controls - Understanding of compliance laws, rules, regulations, and best practices - Strong analytical skills to evaluate complex risk and control activities and processes - Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level - Strong problem-solving and decision-making skills - Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word Education required: - Bachelor's/University degree or equivalent experience Most Relevant Skills: - Analytical Thinking - Assurance Strategy - Communication - Constructive Debate - Controls Assessment - Controls Lifecycle - Policy and Procedure - Risk Remediation - Stakeholder Management In addition, as a person with a disability, if you need a reasonable accommodation to use Citi's search tools and/or apply for a career opportunity, you can review Accessibility at Citi. Please note that the EEO Policy Statement and the Know Your Rights poster are available for your review as well.,