Quality Assurance Manager

Key Responsibilities -

Quality Management System (QMS)

• Develop, implement, and maintain QMS in line with industry best practices and compliance standards.
• Ensure quality standards are met as per the standards followed in ISO, EIA, BIS, FSSAI etc

Regulatory Compliance

• Ensure that all products and processes comply with government regulations and safety standards.
• Conduct regular audits and inspections to maintain high standards of hygiene and safety.

Product Testing and Analysis

• Oversee the testing of raw materials, in-process items, and finished products to ensure consistency and quality.
• Ensure quality of raw milk received to final finished products for the market
• Support the processing activities for ensuring quality in process by coordinating with production daily.
• Check and control quality of water used for processing activities.
• Manage and review laboratory results and adjust processes accordingly.

Quality Assurance

• Work with procurement and suppliers to ensure incoming raw materials meet established quality standards.
• Create systems in assurance for ease of process administration such as standard procedures and testing procedures for critical parameters which decide the production process.
• Create systems in Quality inspection and control for reducing the time of testing and critical metrics to be monitored for process compliances [Go or NO Go decisions]
• Evaluate cost of quality Vs cost of production and take decisions for reprocessing or draining the milk recovered due to leakage in packing and market returns.
• Keep control samples of finished products in cold storage / refrigerators with batch numbers as a batch sample and the reports till the expiry of the product.
• Coordinate with purchase for purchase of required equipments and service of existing machineries/ tools / equipments used in quality
• Coordinate with purchase and ensure the indents raised by the department on requirements of chemicals, testing consumables etc.,
• Coordinate with BMC manager on improvisations required for receiving better quality of milk based on RMRD quality reports.

Documentation and Reporting

• Maintain accurate documentation for all quality control activities and audits.
• Prepare detailed reports for management, highlighting quality trends, issues, and resolutions.
• Prepare schedules for maintenance on cleaning process of critical pipelines if indicated by microbiological reports. Take action and restore them to production jointly.
• Ensure the cycles for recalibration of all testing and measuring equipment are done in timeCollect the log of milk receipt, opening and closing stocks and testing and quality clearance and validate the same for ageing of the milk every day.

Customer Complaint Management

• Investigate customer complaints related to product quality and implement effective corrective measures.
• Keep watch on the process parameters and ensure that the SOPs are followed.
• Analyse the data and identify solutions or measures to improve the quality of the process delivered.
• Attending and eliminating the repeated customer complaints.

Desired Candidate Profile

• 10-15 years of experience in Quality Assurance/Quality Control in FMCG industry, preferably with expertise in dairy products.
  
• MS/M.Sc(Science) degree in relevant field such as Dairy Technology or Food Technology.