Quality Assurance Analyst - L1

Job Description

About The Role Role Purpose As a Quality Assurance Analyst at Wipro Technologies, you will play a crucial role in conducting audits to ensure quality compliance within the account. Your responsibilities will include: Carrying out the detailed assessment of documents that are previously reviewed. Assessing if the reviewer followed business and compliance requirements as per the SOP. Identifying the gap and structuring the feedback. Having limited exposure with clients and/or Wipro management. Receiving moderate level instruction on daily work tasks and detailed instructions on new assignments. Making decisions that impact your own work and may impact the work of others. Being an individual contributor as a part of a team, with a focused scope of work. Having great attention to detail and a results-driven approach. Providing clear and crisp understanding of errors made by reviewers. Requirements: Fresher’s or 6 months experience in any Quality Review process. Good working knowledge of computer i.e., MS-Office (Google Sheets will be an added advantage). Good client management skills with an eye for detailing, proactively identifying gaps in processes and flagging them to internal leadership & client as appropriate. Good interpersonal & people management skills with a good problem-solving approach. Ability to exercise managerial judgment and perform as a mentor. Ability to multitask multiple activities by effective delegation and monitoring. Ability to work well under pressure. Client oriented, flexible, and patient. Excellent English written communication skills. Good organizational skills. Excellent verbal & written communication & presentation skills for experienced candidates. Good analytical skills for MIS, number crunching & reporting to internal & external customers. Demonstrated Customer Service Skills. Rotational shift including Saturday and Sunday working. Complete night shifts. Availability of 2-way cab. 5-day workweek with 2 days off. ? Deliver No.Performance ParameterMeasure1.AuditAdherence to the calendar; audit targets Compliance % as per audit reports – zero misses2.Process ComplianceCase targets – 2 hours/ week logged to be updated with the process ? As a Quality Assurance Analyst at Wipro Technologies, you will need to possess competencies such as Client Centricity, Passion for Results, Execution Excellence, Collaborative Working, Learning Agility, Problem Solving & Decision Making, and Effective Communication. ? Join Wipro Technologies as a Quality Assurance Analyst - L1 in the BPS-Analytics & Insights department. You will be a part of a dynamic team that values your contributions and empowers you to constantly evolve. Reinvent your world and realize your ambitions in a business that welcomes diversity and reinvention. Applications from individuals with disabilities are explicitly welcome. ? Mandatory Skills: QAAS(Advisory Services). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.