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Quality Assurance Analyst - L1

Quality Assurance Analyst - L1

Wipro

1 - 3 years

2 - 6 Lacs

Mumbai

Posted:3 weeks ago| Platform:

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Skills Required

quality audit root cause analysis process audit quality assurance process quality audit report auditing accounting internal audit tax audit assurance statutory audit rca process compliance quality compliance quality management qms taxation finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account. Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. Deliver No.Performance ParameterMeasure1.AuditAdherence to the calendar; audit targets Compliance % as per audit reports – zero misses2.Process ComplianceCase targets – 2 hours/ week logged to be updated with the process Mandatory Skills: Quality Assurance.

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Quality Assurance Analyst - L1

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