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Taskus
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Quality Analyst

Quality Analyst

Taskus

1 - 6 years

3 - 8 Lacs

Noida Gurugram Greater Noida

Posted:1 day ago| Platform:

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Skills Required

BPO Windows OS Bfsi Social media Billing Issue resolution Outsourcing Continuous improvement Gaming Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

What We Offer:

What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it s time to imagine what it s like being a Quality Analyst at TaskUs.

As a Quality Analyst , you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different perfor metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPIs (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Intern and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management.

So, do you have what it takes to become a Quality Analyst?

Requirements:

What exactly are we looking for?

Well, we need someone with college or vocational school graduation as a qualification and who s willing to work on cyclical schedules. So if you have at least 1 year of working experience in the related field of BFSI. Have experience on phone, email and live chat support? That s a plus! Meanwhile, do you have experience in Customer

Service, Sales, Billing, Collections

and Technical Support? Even better!

We re looking for someone who has strong verbal and written communication and comprehension skills. Someone who s computer literate and proficient in the use Windows OS, Apple OS X, Microsoft Office and Google applications. Can you type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns? That s what we need!

We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who s resourceful, able to multitask and has high attention to details will be a great addition to the team.

If you re someone who s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quick adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

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Quality Analyst