Quality Analyst

Scoutit

1 years

8 - 12 Lacs

noida uttar pradesh india

Posted:1 day ago| Platform:

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Skills Required

design monitoring data management analyze support analysis

Work Mode

On-site

Job Type

Full Time

Job Description

We're looking for

Quality Analyst

s

Salary

: INR 8,00,000 - 12,00,000 / year

Responsibilities

Participate in the design and improvement of call monitoring processes and standards.
Perform call monitoring in accordance with defined formats and quality benchmarks, providing trend data and actionable insights to the management team.
Utilize a quality monitoring data management system to compile, analyze, and track team and individual performance.
Monitor and evaluate Inside Sales email responses to ensure accuracy, tone, and alignment with organizational standards.
Participate in customer listening programs to identify customer needs, satisfaction levels, and expectations.
Provide actionable data and quality insights to internal support teams as required.

Eligibility

1 year of experience in analysis

(*Note: This is a requirement for one of Scoutit's clients)
Skills: call monitoring,management system,quality check

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