Quality Analyst

Job Description

Must be Graduate in any stream Excellent written and verbal communication skills Minimum 3 years of experience in Dental RCM services Mandatory 12-18 months of experience as Quality Assurance Analyst (Dental Only) Proven knowledge and experience in all aspects of the Dental revenue cycle Proven ability to effectively lead a group and support fellow leadership members Proven knowledge and experience in analytics and problem solving with the ability to recognize trends or anomalies Demonstrated ability to work in a team environment that requires quick turnaround and quality output Working knowledge of MS Office Products (Excel, Outlook, PowerPoint) Hands on to Dental software will be an added advantage The primary focus of this position is to consistently review the detail of working accounts and processes to maintain a current knowledge base of overall project performance and individual strengths and weaknesses providing consistent feedback to operational leadership Develops and produces Quality Assurance measures which report any trends or process improvement opportunities for each project, office, and RCM division Reviews all Quality indicators to monitor trends and determine where training deficiencies exist Implements corrective action plans as necessary to deploy training modules to both individual colleagues and project leadership Monitors and assists in process and problem resolution, integrating efforts with training needs and quality monitoring Develop, implement, communicate, and maintain a quality assurance and training plan based on the need of the individual colleague or project leader Provide feedback on the existing QA tracking tool and drive any suggested improvements to completion Maintain product knowledge expertise including new product rollouts, upgrades, and enhancements Maintain a professional attitude & confidentiality all time