Quality Analyst || Navi Mumbai

What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full

concentration because its time to imagine what its like being a Quality Analyst at TaskUs.

As a Quality Analyst, you will provide world-class service to your clients in an accurate,

efficient and respectful manner on every call as measured by different performance

metrics. You must always strive for Good Customer Satisfaction and Experience and

ensure that all calls are handled professionally based on the Quality Guidelines set by

the Client. You will meet and exceed client mandated KPI's (Key Performance

Indicators). You must also ensure consistent performance based on a continuous

improvement model. What else? You must also ensure that all login and Passwords

(both Internal & External) are kept confidential. You must also participate in all Internal

and External mandated trainings and/or seminars. You must have knowledge,

understanding, and compliance with TaskUs policies and procedures. Also, you must

maintain knowledge of the functional area and company policies and procedures. You

will also provide feedback to management concerning possible problems or areas of

improvement. You will also perform other duties as assigned by management.

So, do you have what it takes to become a Quality Analyst?

Requirements:

What exactly are we looking for? Well, we need someone whos willing to work on

cyclical schedules. Have experience on phone, email and live chat support? Thats

definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing,

Collections and Technical Support? Even better!

Were looking for someone who has strong verbal and written communication and

comprehension skills. Someone whos computer literate and proficient in the use of

Windows OS, Apple OS X, Microsoft Office and Google applications. Can you type at

least 30 WPM for voice and 35 WPM for Non-Voice campaigns? That’s what we need!

We need someone with good problem solving and critical thinking skills with a focus on

issue resolution and customer satisfaction. A person who’s resourceful, able to

multitask and has high attention to details will be a great addition to the team.

If you’re someone who’s self-motivated and able to work independently as well as

contribute to cross-functional and global teams, is flexible and has the ability to quickly

adjust to frequent process and information changes, and can work under pressure --

then TaskUs is for you.

Please note - This is a non technical role and we are looking for similar kind of experience. Candidate must have atleast 1 year of international experience as a QA in BPO.

Interested candidates can share their resume at "rajal.garg@taskus.com"

Regards,

Rajal Garg