Quality Analyst

Greetings from Homebazaar.com

Who are we?

Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India.

What is our requirement?

Role: Quality Audit

Job Location : Vashi

Experience : 3 Years to 12 Years

Responsibilities

Be responsible for running auditing activities through multifaceted activities via phone, chat, visits and mysterious audits to assure 100% process and performance adherence.

Listen to and evaluate recorded sales calls to ensure accuracy, compliance, and effectiveness of communication.

Assess calls against defined quality parameters such as tone, script adherence, customer handling, and closure approach.

Identify errors, deviations, or non-compliance in sales conversations.

Track recurring issues and highlight areas of concern for corrective action.

Share quick and constructive feedback with sales teams to improve communication quality and customer engagement.

Work closely with team leaders to ensure prompt resolution of identified errors.

Prepare quality reports and dashboards highlighting performance trends, improvement areas, and compliance status.

Present insights and updates to management to support data-driven decision-making.

Identify process loopholes or missed opportunities in sales calls.

Recommend process enhancements and training interventions to improve overall call quality and conversion.

Why Join Us?

Excellent Inputs & Real Time Support given by management to achieve realistic targets

Pre-generated quality leads provided by the Homebazaar.com

Professional development & career advancement opportunities within the Homebazaar.com

Young & Vibrant work Culture.

Reimbursement of fixed travelling & actual mobile expenses.

SKILLS REQUIRED:

Strong listening and analytical skills with attention to detail.

Ability to deliver constructive feedback in a clear and professional manner.

Knowledge of sales processes, call etiquettes, and customer handling.

Good reporting, documentation, and presentation skills.

Problem-solving mindset with the ability to identify root causes and suggest improvements.

Proficiency in MS Excel/Google Sheets and basic reporting tools.