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Quality Analyst

1 - 5 years

1 - 3 Lacs

Noida

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

E-mail Audit Communication Skills CSAT Improvement Excel Call Audit Quality Audit Chat Process Audit Quality Monitoring English Language Skills Training & feedback Call Recording Audit WhatsApp

Work Mode

Work from Office

Job Type

Full Time

Job Description

-Performs call monitoring to monitoring formats &quality standards &provides trend data to management team - Maintain defined On-call quality checks &other KPI -Provides feedback to team leaders & help them to implement -Auditing call ,Chats &Email Required Candidate profile 1. Excellent verbal, written and interpersonal English communication skills. 2. Effective listening and comprehension ability is must. 3. Experience - Call Audit, Email Audit, WhatsApp Audit Perks and benefits Day Shift & Flexible Working Hours

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Henry Harvin Education
Henry Harvin Education
www.henryharvin.com

EdTech

Noida

51-200 Employees

101 Jobs

    Key People

  • Aman Sharma

    Founder & CEO

  • Ravi Verma

    COO

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