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Quality Analyst

Quality Analyst

Henry Harvin Education

1 - 5 years

1 - 3 Lacs

Noida

Posted:2 months ago| Platform:

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Skills Required

E-mail Audit Communication Skills CSAT Improvement Excel Call Audit Quality Audit Chat Process Audit Quality Monitoring English Language Skills Training & feedback Call Recording Audit WhatsApp

Work Mode

Work from Office

Job Type

Full Time

Job Description

-Performs call monitoring to monitoring formats &quality standards &provides trend data to management team - Maintain defined On-call quality checks &other KPI -Provides feedback to team leaders & help them to implement -Auditing call ,Chats &Email Required Candidate profile 1. Excellent verbal, written and interpersonal English communication skills. 2. Effective listening and comprehension ability is must. 3. Experience - Call Audit, Email Audit, WhatsApp Audit Perks and benefits Day Shift & Flexible Working Hours

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Henry Harvin Education

EdTech

Noida

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Quality Analyst