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Quality Analyst

Greet technologies

1 - 31 years

|

3 - 4 Lacs

HSR Layout, Bengaluru/Bangalore

Posted:17 hours ago| Platform: Apna logo

Apply

Skills Required

auditing calibration monitoring audits audit reports coaching collaboration governance analysis analyze data support

Work Mode

On-site

Job Type

Full Time

Job Description

 Auditing calls & provide timely feedback.  Should have knowledge in providing feedback & call calibration, monitoring and live feedback.  Conduct call audits as per the guidelines of the business.  Preparing audit dashboards & reports.  Provide regular feedback and coaching based on the performance, Coach outliers on a oneon- one basis, and give feedback to the Team Leader/Manager whenever it's required.  Perform quality assurance on defined samples of cases per, day / week / month.  Participate in and lead team discussions on the calibration of findings and build consensus.  Track and review Quality Assurance observations. Trigger point for process improvements.  Foster a culture of collaboration and information sharing for efficient execution build strong relationships with internal clients.  Ensure risks & issues are escalated appropriately within the governance structure.  Comfortable in Auditing and solving client Escalations.  Strong organizational skills and attention to detail with the ability to multitask.  Analytical mindset and familiarity with statistical analysis and quality assurance methodologies.  The ability to analyze data, problem solve, perform root cause analysis, and propose. 6 days working , 1 week off .

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Greet technologies

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