Account Process Executive (Voice Process)

Job Description

Key Responsibilities ● Customer Interaction: Handle inbound and outbound calls to assist customers with financial inquiries. ● Query Resolution: Address and resolve customer issues related to financial products and services. ● Documentation: Maintain accurate records of customer interactions and transactions. ● Compliance: Ensure all interactions comply with company policies and regulatory standards. ● Reporting: Generate and maintain reports on customer interactions and feedback. ● Collaboration: Work closely with other departments to ensure seamless service delivery. Skills: ○ Excellent verbal and written communication skills. ○ Strong problem-solving abilities. ○ Proficiency in basic financial concepts. Preferred Skills ● Experience in the finance industry. ● Familiarity with financial software and tools. ● Multilingual abilities(Englsih+Hindi)