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Quality Analyst- Call Audit || Gurgaon

Quality Analyst- Call Audit || Gurgaon

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Policybazaar

2 - 7 years

2 - 5 Lacs

gurugram

Posted:1 week ago| Platform:

Apply

Skills Required

call quality qc tools call audit quality audit call monitoring feedback call calibration calibration

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Conduct call audits to ensure quality standards are met.
Evaluate calls based on predefined criteria, providing feedback to agents for improvement.
Collaborate with team members to identify areas of excellence and implement process improvements.
Develop and maintain calibration materials, ensuring accuracy and relevance.
Provide constructive feedback to agents, promoting continuous learning and development.

Desired Candidate Profile

2-7 years of experience in a similar role (quality analyst or call auditor).
Strong understanding of QC tools such as Call Quality, Call Calibration, Call Monitoring, Quality Audit, etc.
Excellent communication skills with ability to provide clear feedback effectively.

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Quality Analyst- Call Audit || Gurgaon