QA Team Leader

Job Description

Hiring Now: QA / Team Lead – Amazon Outbound Calling Process Company : JLT Works & Services Location : Hazaribagh, Jharkhand Employment Type : Full-Time Department : Amazon Seller Onboarding (Outbound Calling) Shift Timing : 09:30 AM – 06:30 PM About JLT Works & Services JLT Works & Services is an authorized partner of Amazon, providing specialized support to onboard and engage Amazon sellers across India. We focus on telecalling, lead generation, data verification, and end-to-end seller support—ensuring a seamless onboarding journey. Position Overview: QA / Team Lead We are seeking a proactive and experienced QA/Team Lead to oversee daily operations and ensure the highest quality standards for our outbound calling process. This role involves team supervision, performance evaluation, quality monitoring, training, and maintaining service excellence in the Amazon Seller Onboarding program. Key Responsibilities •Supervise and lead a team of outbound calling associates. •Monitor calls to evaluate the quality of communication, adherence to scripts, and process compliance. •Provide real-time feedback, coaching, and training to improve performance. •Track team KPIs and ensure daily targets and SLAs are met. •Handle escalations and ensure timely resolution of issues. •Coordinate with internal stakeholders and Amazon teams for smooth process execution. •Prepare performance reports and participate in weekly reviews. Candidate Requirements • Experience : Minimum 1–3 years in a BPO/telecalling setup with at least 1 year in a QA or Team Lead role. • Qualification : Graduate in any discipline (English preferred) Skills Required: Excellent leadership and team management skills Strong communication in English and Hindi Proficient in MS Excel and reporting tools Analytical thinking and attention to detail Ability to multitask and meet deadlines Compensation & Benefits •Competitive salary based on experience •Performance-based monthly & quarterly incentives •Paid leaves (CL & SL) •Annual bonus •Growth opportunities within the company •Supportive and professional work culture To Apply : Fill google form https://forms.gle/i8XqxfKrGEWbNfs47 Or send your updated CV to abhijeet@jltworks.com Subject Line: “Application for QA / Team Lead – Amazon Process” Job Types: Full-time, Permanent Pay: ₹15,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Education: Bachelor's (Preferred) Experience: Calling: 1 year (Required) Language: English (Required) Work Location: In person Speak with the employer +91 9891226775 Expected Start Date: 19/06/2025