QA Team Leader

Job Summary:

The Team Leader in the Lead Conversion Department will be responsible for overseeing and managing a team of counselors/Telecounselors focused on converting leads into successful enrollments. The ideal candidate will have a proven track record in sales or lead conversion, strong leadership skills, and a passion for the education sector. This role requires a dynamic individual who can motivate their team to meet targets while maintaining a high standard of service.

Key Responsibilities:

• Lead and Manage the Team:

  • Supervise and mentor a team of counselors/Telecounselors responsible for lead conversion.
    
  • Set daily, weekly, and monthly targets for the team and ensure they are met.
    
  • Conduct regular performance reviews and provide feedback to improve individual and team performance.
    

• Optimize Lead Conversion Processes:

  • Develop and implement strategies to increase the conversion rate of leads into successful enrollments.
    
  • Monitor and analyze conversion metrics, identifying areas for improvement and making data-driven decisions.
    
  • Collaborate with the marketing and operations teams to ensure a seamless lead-handling process.
    

• Training and Development:

  • Conduct regular training sessions to enhance the skills and knowledge of the team.
    
  • Keep the team updated on the latest industry trends, educational institutions, and visa regulations.
    
  • Promote a culture of continuous learning and professional development within the team.
    

• Reporting and Analysis:

  • Prepare regular reports on lead conversion rates, team performance, and other key metrics.
    
  • Present insights and recommendations to senior management for improving the lead conversion process.
    
  
  

• Bachelor's degree in any field.
  
• 2+ years of experience in sales, lead conversion, or a related field, with at least 1 year in a leadership role.
  
• Strong understanding of the conversion metrics.
  
• Excellent communication, negotiation, and interpersonal skills.
  
• Proficiency in CRM software and MS Office Suite.
  
• Ability to work under pressure and meet tight deadlines.
  
• Strong analytical skills and the ability to interpret data effectively.
  
• Passion for helping students achieve their educational goals.
  

• Competitive salary with performance-based incentives.
  
• Opportunities for professional development and career growth.
  
• A positive and collaborative work environment.