QA Team Lead

Tide Software

0 - 6 years

2 - 8 Lacs

hyderabad

Posted:8 hours ago| Platform:

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Skills Required

health insurance change management manager quality assurance german scheduling customer service risk management financial services auditing capacity planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead and support a team of QA Analysts, ensuring consistent delivery against KPIs, quality standards, and monthly targets.
Set up and onboard new QA Analysts; delegate, mentor, and support Senior QAs to deliver their responsibilities effectively.
Maintain QA scheduling and capacity planning to align with team availability, shrinkage trends, and departmental needs.
Organize regular 1:1s, performance reviews, calibration sessions, and weekly team meetings to drive alignment and accountability.
Coach and develop team members through structured feedback, learning plans, and career development pathways; manage RISE and PIP processes.
Ensure up-to-date QA documentation, Confluence articles, and reporting; proactively identify process gaps and recommend improvements.
Monitor dispute handling, calibration deviation, and AOA scores; resolve QA escalations professionally and fairly.
Partner with cross-functional stakeholders including Training, People, and Operations to support smooth onboarding, product/process launches, and change management.
Ensure compliance with regulatory and internal standards (GDPR, data privacy, LMS training completion) and report any breaches or disciplinary concerns.
Act as a role model for Tide s values, tone of voice, and Members First approach in all QA practices and leadership behavior.

WHAT WE ARE LOOKING FOR

Experience in quality assurance, compliance, or operational leadership, preferably in a regulated industry such as fintech or financial services.
In-depth knowledge of banking operating processes, QA audit practices, and compliance risk management in customer service environments.
Strong people leadership, coaching, and mentoring capabilities with a hands-on approach to performance improvement.
Effective communication and problem-solving skills, with the ability to mediate disputes and drive alignment in cross-functional settings.
Organized, data-driven, and proactive; comfortable using QA tools and systems such as Confluence, Looker, Scorebuddy, Google Workspace, and Lattice

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