QA QC Manager

QA & QC Manager

Company:

Job Purpose

Key Responsibilities

1. Quality Planning & System Management

• Develop and implement quality management systems aligned with ISO/IATF standards.
• Establish quality procedures, SOPs, work instructions, and inspection standards.
• Ensure adherence to quality policies across Production, Stores, and Testing departments.
• Lead internal audits and support external audits by customers and certification bodies.

2. Incoming, In-Process & Final Inspection

• Oversee inspection of raw materials, chemicals, packaging, and engineering items.
• Implement in-process quality checks to monitor consistency in production.
• Approve final products before dispatch based on defined quality criteria.
• Maintain calibration schedules for instruments and testing equipment.

3. Customer Quality Management

• Handle customer complaints, analyse issues, and implement corrective actions.
• Prepare 8D/5-Why reports, CAPA documentation, and root-cause analysis summaries.
• Coordinate customer audits, sample submissions, and third-party testing requirements.
• Ensure timely communication and closure of quality-related concerns.

4. Documentation & Compliance

• Maintain all QC/QA documentation including reports, test certificates, quality records, and traceability logs.
• Ensure compliance with statutory standards, certifications, and product specifications.
• Maintain and update Quality Manuals, Process Sheets, and Control Plans.
• Ensure MSA (Measurement System Analysis) and Calibration records are up-to-date.

5. Team Leadership & Training

• Lead QA/QC team members and assign responsibilities for inspections and testing.
• Conduct training on SOPs, product standards, defect identification, and quality tools.
• Develop competency of team members through continuous guidance and audits.

6. Continuous Improvement

• Identify quality improvement opportunities to reduce defects, rework, and customer complaints.
• Implement Kaizen, 5S, and problem-solving methodologies across departments.
• Analyse quality trends and prepare preventive improvement plans.

7. Vendor Quality Management

• Support Purchase team in supplier qualification and evaluation.
• Perform vendor audits and ensure incoming quality standards are met consistently.
• Provide feedback on supplier quality performance and drive improvements.

8. Reporting & Analysis

• Prepare weekly/monthly quality performance reports.
• Track defect rates, rejection trends, customer complaints, and process deviations.
• Present quality metrics during management review meetings.

Qualifications & Experience

• Degree/Diploma in Engineering / Textile / Science or equivalent.
• 8-10 years of experience in QA/QC in manufacturing (textile/industrial/rubber preferred).
• Working knowledge of ISO/IATF systems, QC tools, and inspection systems.
• Experience with testing instruments, calibration, and documentation.

Preferred Candidate Profile

• Strong analytical and problem-solving skills.
• Good communication and documentation ability.
• Leadership skills with a systematic and disciplined approach.
• Ability to handle customer audits and quality escalations confidently.