About Us
Hiver offers teams the simplest way to provide outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.
Opportunity
We are looking for a QA Lead who will take complete ownership of product quality and build a world-class quality engineering culture. This role goes beyond testing — it involves defining the quality strategy, setting standards, influencing engineering practices, and ensuring our releases are consistently stable, predictable, and fast. This is a high-impact role where you will play a key part in shaping how quality is built, measured, and delivered across the product.
What you will be working on?
Strategic (50%)
- Create and own the Quality Engineering roadmap.
- Define KPIs tied to business outcomes (bug leakage, regression hours, flakiness, TTV).
- Establish shift-left practices and quality gates.
- Lead RCA culture and prevent repeated incidents.
- Influence dev teams to adopt unit + integration test ownership.
Execution (50%)
- Own release sign-offs end to end.
- Build and maintain automation frameworks.
- Diagnose flaky tests and improve stability.
- Debug backend/API issues with engineering.
- Reduce manual regression time through automation ROI.
- Mentor and uplift existing QA team competence.
What we are looking for?
- Strong test architecture knowledge.
- CI/CD pipeline understanding.
- Expertise in API testing, microservices, debugging.
- Hands-on automation framework development.
- Strong RCA and analytical thinking.
- Excellent communication and ability to challenge developers.
- High standards.
- Zero tolerance for mediocrity.
- Data-driven decision-making.
- Business-first mindset.
- Ownership mentality.
