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For Employers

QA Lead

Careergenix Consultancy Llp

0 - 31 years

2 - 3 Lacs

kharadi pune

Posted:1 day ago| Platform: Apna logo

Apply

Skills Required

compliance support training reports audits consistency data

Work Mode

On-site

Job Type

Full Time

Job Description

Monitor inbound and outbound calls/chats for quality and compliance. Evaluate agent performance and identify areas of improvement Share constructive feedback and support training needs. Prepare and maintain quality reports and dashboards. Conduct regular audits to ensure process accuracy and consistency Recommend process enhancements based on observations and data. Contact number- 7757824992 Vansh HR.

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QA Lead