Posted:1 month ago|
Platform:
Work from Office
Full Time
We're seeking a Quality Assurance Analyst to assess the quality of service processes, monitor interactions, and provide feedback to improve scores.
- Audit calls and emails to assess product/process, communication, and soft skills.
- Conduct audits and provide feedback to agents.
- Share daily reports and quality scores with the team.
- Participate in internal and external calibration sessions.
- 1 year of experience in handling quality audits.
- Excellent verbal, written, and interpersonal communication skills.
- Excellent listening and analytical skills.
- Proficient in MS Office (Word, PowerPoint, and Excel).
- Effective feedback and coaching skills.
- Location: Gurgaon
- Working Days: 6 days
- Shift: Day shift
PB Partners
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