1.0 - 3.0 years

6 - 6 Lacs

Gurugram

Work from Office

We're seeking a Quality Assurance Analyst to assess the quality of service processes, monitor interactions, and provide feedback to improve scores. Key Responsibilities: - Audit calls and emails to assess product/process, communication, and soft skills. - Conduct audits and provide feedback to agents. - Share daily reports and quality scores with the team. - Participate in internal and external calibration sessions. Requirements: - 1 year of experience in handling quality audits. - Excellent verbal, written, and interpersonal communication skills. - Excellent listening and analytical skills. - Proficient in MS Office (Word, PowerPoint, and Excel). - Effective feedback and coaching skills. Additional Details: - Location: Gurgaon - Working Days: 6 days - Shift: Day shift How to Apply: ' , vrindagulati@pbpartners.com

Posted 3 weeks ago

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