Q-Commerce Logistics Outbound Executive

Job Title: q-Commerce Logistics Outbound executive – Quick Commerce, 3PL management Department: Supply Chain & Fulfilment Location: Mumbai Malad West Work form Office Role Monday to Saturday 9:45 am to 6:45 pm Reports To: Head – Operations Role Overview We are seeking an experienced Outbound Logistics executive to lead and streamline our e-commerce & quick commerce dispatch operations. The role involves managing daily order fulfilment for FMCG products across Swiggy Instamart, Zepto, Blinkit, BigBasket, ensuring accuracy, and cost efficiency in every shipment. Responsibilities: Manage end-to-end outbound processes — picking, packing, labeling, and dispatch. Ensure on-time delivery SLAs for quick commerce orders. Coordinate with 3PL and hyperlocal courier partners for pickups, rate negotiations, and performance tracking. Optimize dispatch efficiency, reduce RTOs, and maintain system accuracy across WMS / OMS platforms (Shiprocket, Unicommerce, EasyEcom, etc.). Drive key metrics: dispatch accuracy, delivery TAT, and cost per shipment. Qualifications & Skills EXCEL skills is must. Formulas like vlookup, xlookup pivot tables, sumif etc are MUST KNOW Comfortable with Phone / Mail / messages coordination Knowledge of 3PL, last-mile, and hyperlocal logistics ecosystems in India. Ability to work in a fast-paced, high-volume environment with daily dispatch targets. Key Performance Indicators (KPIs) Dispatch Accuracy (%) Data entry accuracy RTO & Delivery Exception Rate Courier Partner SLA Adherence