Pursuit Resource Center Support-Senior Associate

Role Overview: At EY, you have the opportunity to build a career uniquely tailored to you, with global support, an inclusive culture, and cutting-edge technology. Your voice and perspective are valued to help EY improve. Join us in creating a remarkable experience for yourself and contributing to a better working world for all. Key Responsibilities: - Manage support requests related to content, tools, and best practices to resolution - Collaborate with Subject Matter Resources for complex queries - Respond to pursuit queries, including FAQs - Update pursuit content in the Self-help library and maintain the user portal - Curate, tag, and adapt materials contributed by SMRs - Administer and maintain the Self-help site, sanitize and tag materials, and archive outdated content - Maintain teamwork and coordinate support services as needed Qualifications Required: - Excellent written and oral communication skills in English - Previous experience in pursuits/pre-sales/bid management, proposal development, knowledge and content management, project management - Proficiency in MS Office tools (PowerPoint, Word, Excel, Outlook) - Strong attention to detail and ability to work under pressure - Ability to adapt to flexible engagement models and work environments - Self-starter with a desire for continuous improvement Additional Details of the Company: EY Global Delivery Services (GDS) operates globally, spanning across multiple locations and service lines. In GDS, you will engage in diverse projects with well-known brands, fostering continuous learning and transformative leadership. The inclusive culture at EY values individual voices and aims to empower employees to make a meaningful impact. Note: The Technologies and Tools used include MS Teams, PowerBI, MS Office tools, SharePoint, and OneDrive.,