Property Operations Coordinator

Property Operations Coordinator

An exciting opportunity has arisen for a Property Operations Coordinator to join our team managing residential properties in London.

Company Details

Northwood North West London Ltd is a franchisee of Northwood UK. We have offices in London; U.K and Ahmedabad; India. We are looking for a property coordinator to join us at our office in Ahmedabad. The individual will be responsible for ensuring all administrative duties including team coordination. The individual along with the team will contribute to the upkeep of various residential properties managed by us in London.

Description

• To assist and support the team by handling customer communication both verbal and written
• Ensuring property records are kept up to date daily.
• All files and documents including customer communication are recorded and saved on the property software.
• Scheduling works and activities with contractors and arranging access.
• Ensuring approvals from landlords are received and communicated to the team.
• Following up with contractors to submit all relevant documentation and evidence upon completion of any works.
• Updating all the property records on completion of a job within a unit.
• Ensuring invoices are submitted to finance.
• Answering the phone and dealing with queries in a prompt, professional and courteous manner.
• Posting financial entries in the system by allocating incoming rents and payments.
• Records to be kept for daily department meetings (minutes of meeting).
• Coordinate with contractors for check in and check out of properties.
• To promote good working relationships with your colleagues and the tenants, landlords and contractors.
• Raising authorised follow-on works with contractors.
• All administrative tasks inc. email correspondence with contractors, colleagues and managing agent, excel spreadsheet maintenance and diary management via Outlook; and any ad-hoc duties required.

Profile

• Excellent verbal and written communication skills in English.
• Proficient in MS Office, particularly in excel.
• Strong customer service and retention skills.
• Ability to work individually and as part of a team.
• Organised and efficient administration skills.
• Strong record keeping capability.
• Natural problem solver.

Important Note

• UK work timings will apply, this will mean working late evenings and working during Indian public holidays. 
• Only apply if you genuinely have the skills and qualities listed above.
• Experience in working with UK or US clients will be an advantage.
• This role is for both male and female applicants.