Property Operations Coordinator

As a Property Operations Coordinator, your main responsibilities revolve around overseeing owner relations, coordinating maintenance and trades scheduling, and ensuring the smooth operation of properties. Your role is crucial, requiring a solid understanding of repair procedures, associated costs, and effective engagement with diverse stakeholders to facilitate essential services. You play a vital part in maintaining a comprehensive knowledge of repair processes and costs while efficiently coordinating essential services among stakeholders. Additionally, you will assist the Accounts team with property-related invoices and coordination. Flexibility and willingness to take on new tasks in evolving business scenarios are key traits for the ideal candidate. You will be responsible for coordinating and managing various trades involved in property maintenance, such as HVAC, plumbing, electrical, landscaping, and janitorial services. This includes scheduling maintenance tasks like repairs, inspections, and regular checks, as well as liaising with contractors to ensure timely and quality services. Providing accurate estimates and cost breakdowns to property owners, maintaining records of maintenance schedules and costs, and assisting in operational process improvement are integral parts of your role. Utilizing tools like Asana to streamline operational tasks and collaborating with internal teams to coordinate maintenance activities without disrupting guest experiences are also important aspects of the job. Moreover, you will oversee the onboarding process, ensuring smooth execution by the appropriate personnel. Tasks include uploading photos, updating websites, adding amenities, publishing on various platforms, and managing homeowner communications. Coordinating with cleaners, caretakers, and maintenance staff, responding to homeowner inquiries, and assisting the team with tools and processes for bookings are additional tasks within your scope. You will also work closely with the Property Management Team to address requests and concerns effectively and perform other related duties as assigned. The ideal candidate should have a minimum of 3 years of experience in property or facilities management, strong communication skills, proficiency in Asana, excellent organisational abilities, and knowledge of repair processes and costs. Prior experience using scheduling software, prioritising tasks in a fast-paced environment, and familiarity with safety regulations are essential. A proactive mindset, logical thinking, and problem-solving skills are valued qualities for this role. This position offers various benefits such as health insurance, internet allowance, KPI incentive programs, virtual happy hours, and annual group offsites. The schedule and start date for this role are to be determined.,