Property Manager

overall operations and guest satisfaction

Key Responsibilities:

Operations & Property Management

• Oversee day-to-day operations of the property, including housekeeping, F&B, guest services, and security.
• Ensure upkeep, cleanliness, and functionality of all domes, common areas, and property infrastructure.
• Conduct daily property inspections and take prompt action on maintenance needs.
• Maintain proper coordination between various departments for smooth functioning.

Team Management

• Supervise and schedule staff shifts; ensure adequate manpower is available at all times.
• Train, guide, and monitor performance of front office, housekeeping, and service staff.
• Handle conflict resolution and staff discipline as required.
• Foster a guest-first, high-energy work culture.

Guest Experience

• Ensure a superior guest experience by maintaining high service standards.
• Address guest queries, complaints, and feedback promptly and professionally.
• Monitor guest reviews and implement continuous improvement plans.

Vendor & Inventory Management

• Coordinate with vendors for supply of materials, services, and maintenance support.
• Manage inventory of linen, toiletries, amenities, and operational supplies.
• Ensure timely payment and maintain healthy vendor relationships.

Reporting & Financial Oversight

• Prepare daily, weekly, and monthly reports on occupancy, operations, expenses, and feedback.
• Monitor petty cash and budget allocations within the property.
• Coordinate with the accounts team to ensure timely submission of bills and expense details.

Coordination & Communication

• Attend daily virtual team meetings with Head Office and report updates/issues.
• Coordinate with the marketing, reservation, and management team for promotions, events, and bookings.
• Execute property-level decisions taken during strategic meetings.