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Job Title : Sr Process Analyst - SSM Qualification : Any Graduate Experience : 3+ Years Must Have Skills : Problem-Solving : Strong ability to identify issues, analyze root causes, and develop creative solutions to improve processes. Good to Have Skills : Excellent Communication Roles and Responsibilities : Process Analysis and Improvement : Lead in-depth process analysis to identify inefficiencies, bottlenecks, and opportunities for improvement within insurance and banking operations. Develop and implement strategies to streamline processes, reduce costs, and enhance operational efficiency. Conduct detailed process mapping and work closely with cross-functional teams to ensure the successful implementation of process enhancements. Process Optimization : Conduct in-depth analysis of insurance processes including policy administration, claims management, underwriting, and customer service operations. Identify inefficiencies, gaps, and areas for improvement across insurance workflows and recommend actionable solutions to enhance process effectiveness. Use data-driven insights to streamline processes, reduce operational costs, and improve turnaround times. Process Mapping and Documentation : Develop and maintain detailed process maps, workflows, and documentation for insurance-related processes. Ensure clear and accurate documentation of processes such as policy issuance, renewals, claims handling, risk assessment, and fraud detection. Standardize operating procedures (SOPs) and ensure that processes are aligned with both internal policies and industry standards. Regulatory Compliance and Risk Management : Ensure that insurance processes comply with relevant industry regulations, such as those set by insurance governing bodies (e.g., NAIC, IRDAI) and local legal requirements. Conduct regular audits of processes to ensure compliance with industry standards, including underwriting guidelines, claims handling practices, and data protection regulations (e.g., GDPR). Identify risks in current processes and work to mitigate them through process improvements or the implementation of new technologies. Claims and Underwriting Process Improvement : Analyze the entire claims life cycle to identify areas of improvement, such as reducing claim processing time and improving customer satisfaction. Review underwriting processes and recommend enhancements to improve risk assessment and policy pricing accuracy. Risk and Compliance Management : Ensure that business processes comply with industry regulations and standards, especially within the banking and insurance sectors. Collaborate with compliance teams to ensure processes adhere to financial regulations, insurance laws. Identify and mitigate potential risks within business operations, implementing corrective actions when necessary. Stakeholder Collaboration : Work closely with business leaders, department heads, and other stakeholders to understand business needs and process requirements. Facilitate discussions and workshops with relevant teams to align process improvement strategies with business goals. Act as a liaison between technical and non-technical teams, ensuring clear communication and alignment on process changes. Project Management : Lead or participate in cross-functional projects aimed at improving business operations in the insurance and banking sectors. Develop project plans, timelines, and deliverables, ensuring timely and successful execution of process improvement initiatives. Manage and coordinate resources effectively, resolving issues and adjusting plans as necessary. Documentation and Knowledge Management : Create comprehensive process documentation, including process maps, standard operating procedures (SOPs), and work instructions. Ensure that documentation is maintained, updated, and easily accessible for reference by relevant teams. Train and mentor junior analysts or staff members on process management best practices and tools. Location : Trivandrum CTC Range : 9lpa (lakh per annum) Notice period : Immediate - 30 Days Shift Timings : US Shift Mode of Interview : Walk in Mode of Work : Hybrid Mode of Hire : Permanent Note : NA -- Thanks & Regards, HR Janhavi Staffing Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 8067432471| janhavi@blackwhite.in | www.blackwhite.in ****************************** DO REFER YOUR FRIENDS**********************************
