ProMobi Technologies - Technical Content Writer

Role Description

Responsibilities

• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
• Write user-friendly content that meets the needs of the target audience, providing product insights in a simple language that sets our users up for success.
• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications.
• Evaluate current content and develop innovative approaches for improvement.
• Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements.
• Independently gather information from subject matter experts to develop, organise and write procedure manuals, technical specifications, and process documentation.
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralised storage.
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.
• Use screenshots, diagrams, animation, and charts that increase users understanding.
• Revise documents as new issues arise.
  

Skill Sets/Experience Required

• Proven ability to handle multiple projects simultaneously, with an eye for prioritisation.
• Firm understanding of the systems development life cycle (SDLC).
• Previous Software Development Experience Is Preferred.
• Experience using XML tools to create documentation.
• Proven ability to quickly learn and understand complex topics.
• Previous experience writing documentation and procedural materials for multiple audiences.
• Superior written and verbal communication skills, with a keen eye for detail.
• Experience working with engineering teams to improve the user experience : design, UI, and help refine content and create visuals and diagrams for technical support content.
• Degree : Bachelors/Masters in Computer Science, Engineering or relevant field.
• Certification in technical communication from an accredited program.