Project/Solutions Owner (SPO) LTL Freight Billing & Automation

1Pre-Sales Solutioning

• Partner with Sales as the operational SME to translate discovery into detailed future-state workflows, SLAs, FTE automation models, and a pilot plan
  

• Align with co-creation style BPM delivery domain-led, data-backed, and measurable
  

2Transition Implementation

• Stand up full LTL workflows: intake validation rating exception handling invoice audit/reconciliation client reporting
  

• Lead onboarding and establish process controls for EDI 204, 210, 214, 990, 997/999 transactions
  

3Delivery Continuous Improvement

• Drive KPI attainment and ongoing improvement in accuracy, cycle time, and exception reduction
  

• Build operational dashboards and playbooks that function as the client s billing department
  

• Conduct QBRs to demonstrate cost-to-serve and value capture
  

• Identify upsell opportunities such as EDI 210 audit, accessorial charge analytics, carrier rate analysis, and OSD workflows
  

LTL Domain Mastery

• Deep understanding of accessorials exceptions: appointments, limited access, liftgate, inside delivery, protect-from-freeze, blind shipments
  

• Knowledge of NMFC classification, density logic, and ClassIT+ 2025 updates
  

• Experience reconciling EDI 210 invoices, BOL/PRO tracking, and dispute handling
  

Technical Tools

Experience

• 7+ years in freight/logistics (minimum 3 years in PM/Client Manager role)
  

• Prior experience in BPO/Shared Services or carrier/3PL operations is strongly preferred
  

• Executive-level English communication skills confident in presenting to U
  S clients

Nice-to-Haves

• Work history with leading LTL carriers or 3PLs (ODFL, XPO, Estes, Saia, FedEx Freight, R+L, PITT OHIO)
  

• Exposure to freight audit/payment processes
  

• Working knowledge of Python/SQL, RPA, and dashboard design
  

KPIs you'll Own

• First-Pass Invoice Accuracy (FPY):

  98% on EDI 210 reconciliation
  

• Exception Rate:

  30 50% in 90 days (reweigh/reclass/accessorial disputes)
  

• Cycle Time:

  Continuous reduction; higher auto-rating hit rate via SMC
  

• Client NPS:

  +40 | Account Growth: 10% YoY expansion
  

• SLA Attainment:

  Timely responses, backlog control, and exception aging targets met
  

Qualifications

• bachelors degree in Supply Chain, Logistics, Engineering, or Business (MBA preferred)

• Proven leadership managing remote, client-facing teams for US shippers/carriers
  

• Hands-on with EDI transaction sets (204/210/214/990/997-999) and SMC + major TMS