Project Onboarding Executive I

This position reports to the Senior Manager of Operations. The Project Onboarding Executive is responsible for overseeing administrative and operational functions that support the Project Onboarding team, which manages project implementation across Lien Resolution, Claims Administration, QSF, Bankruptcy, and Probate service lines. This role involves close collaboration with a team of US-based Project Onboarding Coordinators and its leadership to ensure seamless execution of onboarding processes.

Role & responsibilities

• Cross Team Collaboration: Work closely with teams such as Liens, Bankruptcy, Probate, QSF, Data & Investigation to facilitate smooth project onboarding.
• Ensure Service Level Agreement (SLA) standards are met and onboarding related tickets are completed per standard operation procedures.
• Manage updates to companys proprietary database as assigned, including updating fields, uploading documents, and generating documents.
• Deficiency reporting for Project onboarding documents.
• Manage updates and uploads to other databases to be determined, as needed by operations teams.
• Learn and understand billing functionality in companys proprietary database, as well as review and create for quality assurance billing rules for all projects.
• Assist with other administrative special projects as needed.

Preferred candidate profile

Technical Skills:

• Attention to detail
• High level of professionalism
• Proficient English verbal and written communication skills
• Ability to operate Advanced functions of MS Office applications (Excel, Word, Outlook, etc.)
• Should be moderate/ advanced in SQL & Power BI
• Proven Experience with onshore meetings.
• Strong phone and verbal communication skills along with active listening skills
• Ability to multi-task, set priorities and manage time effectively

Interpersonal Skills:

• Communication:
• Strong oral, written and presentation skills with the ability to establish a deep understanding of company's business.
• Ability to clearly communicate while working within a team environment.
• Collaboration:
• Coordinate with team and supervisors to provide stellar results.
• Indicate areas of improvement or need to processes.
• Creativity and Problem Solving:
• Ability to think ahead and anticipate problems, issues, and solutions.
• Ability to introduce creative ideas to solving complex problems.
• Ability to identify and introduce solutions to produce efficient and consistent results.
• Project and Time Management:
• Ability to work effectively and meet deadlines and handle multiple projects.
• Ensures risks and issues against goals are identified in a timely manner and properly communicated.
• Personal Development:
• Highly self-motivating and entrepreneurial aptitude.
• Ability to work in a fast-paced environment.
• Constantly strives to learn new technologies and processes, and looks for ways to stay up to date in this rapidly changing industry.

KNOWLEDGE, SKILLS AND ABILITIES

Shift Timings

12 PM to 9 PM / 3 PM to 12 midnight / 6 pm to 3 am Note: Candidates need to be flexible with night shifts