We are seeking a Techno-Functional Project Manager with strong expertise in Agile delivery, BOT technologies, and airline systems. This role will lead the implementation, integration, and continuous improvement of ChatBOT, EmailBOT, VoiceBOT, and multi-channel communication platforms (SMS, WhatsApp, Email, Push Notifications, In-App Messaging). The ideal candidate will oversee business analysts and technical delivery teams, ensuring successful project execution, stakeholder alignment, and high-quality releases within airline operations.

Must-Have Skills (Mandatory):

Agile Project Management - Proven expertise in sprint planning, backlog prioritization, release management, and risk mitigation.

BOT Technologies - Strong understanding of ChatBOT, EmailBOT, and VoiceBOT solutions.

Conversational AI Frameworks - Hands-on experience with Microsoft Bot Framework, Dialogflow, or Rasa.

Airline Systems Expertise - Reservations, Departure Control Systems, and Loyalty Platforms.

Multi-Channel Platforms - Integration with SMS, WhatsApp Business API, Email Gateways, Push Notifications, and In-App Messaging.

API Integration Skills - REST/SOAP, JSON/XML, and middleware solutions.

Leadership Team Management - Proven experience managing cross-functional teams and mentoring business analysts/developers.

Stakeholder Vendor Management - Strong ability to engage with diverse stakeholders and coordinate with third-party vendors.

Good-to-Have Skills (Optional):

Knowledge of UX best practices and user journey optimization.

Strong data analysis and KPI monitoring for performance tracking.

Proficiency with JIRA, Confluence, and Agile collaboration tools.

Familiarity with regulatory compliance and data security standards.

Qualifications Experience:

Education: Bachelor s or Master s degree in Computer Science, Information Systems, or related field.

Experience: 8-12 years in IT project delivery, with at least 5 years in a leadership/project management role.

Proven track record of implementing BOT solutions and multi-channel platforms in airline or related industries.

Strong communication, decision-making, and conflict-resolution skills with the ability to bridge technical and business domains effectively.

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Project Manager -Techno Functional-Conversational AI&Airline Systems