Project Manager (Servicenow)

Job Summary:

We are seeking a dynamic and detail-oriented IT Project Manager with proven experience in ServiceNow implementation, exceptional presentation and client engagement skills, and project management certification (PMP or equivalent). In this role, you will lead the end-to-end implementation of ServiceNow solutions for enterprise clients, ensuring successful delivery while maintaining high levels of customer satisfaction.

Key Responsibilities:

• Lead and manage end-to-end ServiceNow implementation projects across multiple industries.
• Act as the primary point of contact for clients, ensuring clear communication and alignment of expectations.
• Deliver compelling, professional, and client-facing presentations to communicate project progress, timelines, risks, and value.
• Coordinate with technical and functional teams to ensure timely and high-quality delivery of solutions.
• Develop and maintain comprehensive project plans, status reports, and documentation.
• Proactively identify risks, manage issues, and ensure mitigation strategies are in place.
• Ensure compliance with project governance and best practices in alignment with PMI standards.
• Facilitate requirement-gathering sessions and translate business needs into actionable deliverables.
• Foster strong relationships with stakeholders and drive change management as needed.

Required Qualifications:

• 3+ years of experience in managing ServiceNow implementation projects (ITSM, ITOM, HRSD, or other modules).
• Demonstrated ability to present complex technical concepts to non-technical and executive-level audiences.
• Strong client-facing and communication skills, with a focus on professionalism and clarity.
• Project Management Professional (PMP) certification or equivalent (e.g., PRINCE2, PMI-ACP).
• Proficiency in project management tools (MS Project, JIRA, or similar).
• Understanding of Agile, Waterfall, and hybrid project delivery methodologies.

Preferred Qualifications:

• ServiceNow certifications (e.g., Certified System Administrator, Implementation Specialist).
• Experience working in a consulting or managed services environment.
• Background in ITIL or IT service management frameworks.
• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Delhi Cantonment, Delhi, Delhi: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Experience:

• IT project management: 3 years (Preferred)