Project Manager

BNP Paribas is looking for dynamic and highly motivated individuals for the role of Project Manager. The person will be responsible to manage the Critical Application Support team providing level 1 and level 2 functional and technical support. The role will be challenging and will involve high level of commitment and pro-activeness to maintain the 24*7 availability of the applications while being leveraging on other sites in follow the sun model.

Responsibilities

Act as first line of contact for Team leads to register their issue details and communicate to stakeholders.

• Coordinate for ensuring the timely communications to end users.
• Pro-actively monitor, manage and improve availability and performance of the production environments from presentation and application layers to middleware and databases with the help of provided tools.
• Create and maintain documentation about issue resolutions and process guidelines for easy resolution of future issues.
• Ensure logging all issues raised by user or intercepted by monitoring tool in the Banks ticket management system Service Now.
• Coordinate with Infrastructure teams on events of patching & upgradation of servers to ensure the applications are stable & running after the infra work.
• Active participation in Disaster Recovery exercise to validate the resilience of production ecosystem for business.
• Explore opportunities of innovation and automation while in line with all policies
• Handle access management for end users.
• Provide feedback and propose solutions to management on performance improvement and capacity.
• Adopt CIB Standard tools, industrialize monitoring, industrialize Release management whilst seeking reduction of dependency on manual interventions by support staff, e.g leveraging enterprise batch scheduling and enterprise monitoring tools
• Collaborate efficiently with APS, GSS management team

• Increasing productivity of team and company as a whole by striving for excellence.
• Motivating self and the team to take on new tasks.
• Challenge existing process for continuous improvements.

Ability to understand technical behavior of application.

Ability to manage and motivate team with inclusion of new ideas.

Ability to build strong rapport with various Global stakeholders/business.

Ability to build and present various KPIs to Global stakeholders/business.

Skills Referential

Behavioral Skills: (Please select up to 4 skills)

• Ability to Collaborate /Teamwork in multi-location distributed environment.

• Strong skills on coordination, assignment, challenge the status quo and be proactive.

• Ability to Collaborate /Teamwork in multi-location distributed environment

• Transformational mindset with strong motivation for automations.

Transversal Skills: (Please select up to 5 skills)

• Ability to understand, explain and support change

• Analytical Ability

• Ability to develop others & improve their skills

• Ability to develop and leverage networks

Choose an item.

Education Level:

Engineering Graduate/Post Graduate.

Experience Level

Minimum 10 yrs

Other/Specific Qualifications