COE Design and Implementation: Conceptualize, design, and implement new COEs within GBS. This includes defining the COEs mission, vision, scope, and strategic objectives. Establish governance structures, operating models, and service delivery frameworks for each COE.

Team Formation and Leadership: Build high-performing teams for each COE from scratch. This involves recruiting, hiring, onboarding, and training team members. Provide ongoing coaching, mentorship, and development opportunities to foster a culture of excellence.

Service Delivery Optimization: Establish streamlined service delivery processes within each COE to ensure efficient and effective operations. Develop service level agreements (SLAs), performance metrics, and reporting mechanisms.

Process Optimization and Automation: Lead initiatives to identify and implement process improvements and automation opportunities across GBS functions. Leverage technologies like RPA, AI, and other digital tools to streamline processes, reduce costs, and enhance efficiency.

Technology and Innovation: Stay abreast of emerging technologies and industry best practices. Evaluate and implement new technologies within COEs to drive innovation, improve service delivery, and enhance operational efficiency.

Stakeholder Collaboration and Management: Collaborate closely with stakeholders across various business units to understand their needs and ensure COE services align with business objectives. Build strong relationships with key stakeholders and effectively communicate COE value and progress.

Change Management: Develop and implement change management strategies to ensure successful adoption of new processes, technologies, and COE services. Address resistance to change and effectively communicate the benefits of COE initiatives.

Performance Measurement and Reporting: Establish key performance indicators (KPIs) and metrics to track COE performance and effectiveness. Regularly report on COE progress, achievements, and areas for improvement to GBS leadership.

Continuous Improvement: Foster a culture of continuous improvement within COEs. Regularly assess COE performance, identify areas for optimization, and implement changes to enhance efficiency, effectiveness, and service delivery.

Budget and Resource Management: Develop and manage budgets for each COE. Effectively allocate resources to support COE initiatives and ensure cost-effectiveness.

More Jobs at Viterra

Team Lead - SOX Compliance

mohali

5.0 - 10.0 yrs

INR 9 - 13 Lacs

Manager- Baking Application R&D

mumbai

10.0 - 15.0 yrs

INR 11 - 15 Lacs

Process Executive - PTP

mohali

2.0 - 4.0 yrs

INR 1 - 3 Lacs

Team Lead - FX COE

mohali

10.0 - 12.0 yrs

INR 14 - 16 Lacs

Senior Technical Chef B2B

kolkata

3.0 - 5.0 yrs

INR 7 - 11 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.