The group you’ll be a part of
Program Manager StaffLam Research is a leading supplier of wafer fabrication equipment and services to the global semiconductor industry. Lam Research develops innovative solutions that help our customers build smaller, faster, more powerful, and more power-efficient electronic devices—the kind that are driving the proliferation of technology into our everyday lives.Lam Research is seeking a Program Manager Staff in Bangalore, India. This hands-on Spares Operations position will partner with Customer Support Business Group (CSBG), Regional Spares Managers and Regional Customer Service Managers to effectively and efficiently serve our Customers and Field Service Engineers (FSEs) needs for Spare Parts through an on-going commitment to innovation, teamwork, and continuous improvement. As the Customer Service Technology Senior Manager, you will identify and meet the needs of a Globally distributed Stakeholders, Livermore, CA) and effectively manage multiple Customer Service Program Managers.
The impact you’ll make
As a Program or Project Manager at Lam, you will play a pivotal role in driving projects/programs for Global Customer Service Ops programs. You’ll be at the forefront of project initiation through delivery, using your expertise to coordinate cross-functional teams and ensure project are completed on time and within budget.
Job Responsibilities
- Partner with Lam’s Business Units to develop Aftermarket/ Spares Operations scalable tools and processes that support new and evolving Service products/programs using technology and scalable solutions.
- Experience in Field Service Management software (preferred MS Dynamics) and/or SAP Customer Entitlement management solution.
- Implement plans for key initiatives and investment areas to achieve defined objectives, including structural capability to support a global
- Experience working in a Matrixed Global Organization, effectively collaborating across functional and geographic boundaries.
- Solve complex business problems and build solutions that will improve operations and support critical business strategies.
- Be part of a high-performing team, collaborate to drive execution, mitigate risks, ensure compliance with program or project timelines, and deliver results aligned with business objectives
- Maintained a culture of Continuous Improvement.
- Demonstrated success in driving and sustaining BKMs across multiple sites.
- Maintained an effective Training program that ensures a global presence of professional and qualified Global and/or Regional team members.
- Demonstrated commitment to process Documentation.
- Exposure with Customer Service tasks like Quoting, Pricing, Order Processing, Customer Warranty assessments, and returns.
- Strong Project Management skills.
- Excellent communication and presentation skills.
- Strong quantitative skills and knowledge of data warehouse applications.
Minimum Qualifications
- Master’s degree with a minimum of 8 years of industry experience or Bachelor’s degree with 12 years’ experience; or Technical college with 8-10 years of relevant work experience
- Experience in Field Service Management solutions (preferred MS Dynamics) and/or SAP Customer Entitlement management solution.
- Excellent oral and written communication
Preferred Qualifications
- Experience in Semiconductor industry
- Driving Global programs
- Exposure with Customer Service tasks like Quoting, Pricing, Order Processing, Customer Warranty assessments, and Returns.
- Strong Project Management skills.
- Strong quantitative skills and knowledge of data warehouse applications.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
