Programme Director

As a Programme Director at Fiserv, you will be responsible for overseeing and coordinating complex projects and initiatives in the Merchant Acquiring sector, requiring a deep understanding of technology processes. You will play a vital role in the Global Business Solutions Group, working with some of the largest banks and financial institutions to launch new services and manage the development and implementation of banking and financial solutions. Your contributions will involve building a robust program pipeline in compliance with local regulatory requirements, while collaborating with cross-functional teams to ensure alignment of program objectives and goals. Your responsibilities will include developing comprehensive program plans, objectives, and deliverables in alignment with the overall business strategy. You will oversee program budgets, resource allocation, and ensure compliance with project plans. Collaborating closely with cross-functional teams, including Business and Portfolio Management, Operations, and other relevant departments, you will define program requirements, priorities, and create end-to-end program and project plans. Building strong relationships with key stakeholders, including senior executives, business leaders, and external vendors, will be crucial to ensure effective communication and alignment of program objectives. Regular updates and reports on program status, financial performance, risks, and mitigation strategies will need to be provided to stakeholders at all levels. In terms of program execution, you will lead the end-to-end program lifecycle from initiation to closure, ensuring effective project planning, execution, and monitoring. Coordinating with BA, DEV, and BAU teams, you will track projects to closure, identify and manage risks and issues that may impact program timelines, financials, or deliverables, and monitor program progress and performance against established metrics, making necessary adjustments for successful outcomes. To excel in this role, you should have proven experience of 15+ years as a Program Manager/Director or in a similar role within the Financial Services industry. Strong knowledge of technology platforms, operations processes, and Project Management principles in a technology-driven environment is essential. Demonstrated ability to manage large-scale, complex programs with multi-disciplinary teams, excellent leadership and communication skills, and the ability to influence and collaborate with stakeholders at all levels are necessary. Strong analytical and problem-solving skills focusing on driving results and achieving program objectives are key. A Bachelor's degree in a relevant field is required, and an advanced degree is a plus. Team leadership, collaboration, and decisiveness are also important qualities to possess. Having project management certifications such as PMP, PRINCE2, or CSM would be highly advantageous.,