Program & Project Mgmt Associate Manager

 About The Role  

Skill required: Tech for Operations - Business Transformation

Designation: Program & Project Mgmt Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationDevelop transformation vision, assess vision feasibility and capability gaps, plan journey management. Translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.

What are we looking for? We are looking for an experienced and dynamic Customer Success Manager with experience in managing complex client relationships, particularly in technology-driven environments. The ideal candidate has strong functional knowledge combined with a solid technical understanding and can act as an advisor to enterprise customers. This role involves close collaboration with cross-functional teams, including product, engineering, and delivery, to ensure adoption, and long-term value realization for our clients/stakeholders.

10-12 years of experience in Customer Success, Solution Delivery, or Techno-Functional Consulting roles

Proven experience working in technology-driven organizations, ideally in SaaS, IT services, or enterprise platforms

Techno functional knowledge in data & AI with ERP, CRM, Analytics, etc. is a plus

Excellent client-facing communication, stakeholder management, and relationship-building skills

Experience managing global clients and multi-stakeholder environments

Bachelor's degree in business, Information Technology, Engineering, or a related field; MBA is a plus

Exposure in managing enterprise transformations or digital solution implementations

Familiarity with Customer Success platforms is a plus

Experience in industries such as [e.g., BFSI, Healthcare, Manufacturing] is a plus

Familiarity with Agile or project management methodologies is desirable

Background in software implementation or consulting is a plus

Roles and Responsibilities:

Own end-to-end client/stakeholder relationship management for strategic accounts, ensuring high customer satisfaction

Serve as a bridge between technical teams and business stakeholders, translating client needs into actionable insights

Guide customers through solution adoption, change management, and post-implementation optimization

Facilitate customer feedback loops to inform product enhancements.

Collaborate with product, engineering, and support teams to troubleshoot, resolve issues, and communicate updates

Analyze usage data and system performance to provide actionable insights and recommendations

Lead regular business and technical review meetings with clients/stakeholders

Proactively identify risks related to product adoption or system integration and help mitigate them

Monitor tool adoption data, proactively identifying risks, opportunities and enhancement as required

Manage escalations with a structured, resolution-focused approach

Mentor junior team members and contribute to knowledge-sharing across the Customer Success function
 Qualification Any Graduation