Program Manager

As a Program Manager at UST, your role will involve helping product and engineering teams optimize delivery for customers by driving key outcomes and metrics towards an optimized DevOps culture. You will be an agent of change across product, engineering, and key stakeholders, establishing new frameworks for work, planning projects within your product portfolio, and overseeing their implementation and ongoing management. This includes developing project delivery plans, monitoring program status, tracking dependencies, and facilitating tradeoff and prioritization conversations with cross-functional teams. Additionally, you will directly project manage the delivery of selected projects within your portfolio, working closely with a team of Product Managers based in India and globally. Your responsibilities will also involve collaborating with external stakeholders and various teams such as Product, Engineering, Sales, Marketing, Finance, Operations, Implementation, and Account Management. Key Responsibilities: - Own the Jira strategy, administration, and ongoing maintenance to ensure streamlined workflows, reporting accuracy, and optimized usage across product and engineering teams. - Analyze sprint and velocity metrics to derive insights, identify trends, and recommend agile best practices for improved team performance and delivery predictability. - Collaborate with engineering leads to implement development efficiency metrics and practices that support continuous improvement. - Drive product and engineering analytics by building dashboards and providing actionable insights on team performance, roadmap progress, and delivery health. - Support program and project management activities across cross-functional teams, including planning, coordination, tracking, and stakeholder communication. - Translate complex data into clear, concise business insights to guide strategic and operational decisions. Qualifications: - 23 years of experience in roles such as Business Analyst, Technical Program Analyst, or Technical Program Manager in a tech environment. - Strong proficiency in data tools and analytics (e.g., Excel, Tableau, Jira). - Experience with Agile methodologies and possibly as a Scrum Master or Agile facilitator. - Proven project and program management capabilities with attention to detail and organizational skills. - Analytical mindset with the ability to uncover trends, propose improvements, and communicate findings clearly. Bonus Points: - Passion for energy consumption and making a difference in the world. - Prior experience at a high-growth software company in the energy or utility space. - Experience in organization optimization and change management through data-driven decisions and design. UST is a global digital transformation solutions provider that partners with clients worldwide to drive real impact through transformation. With over 30,000 employees in 30 countries, UST is committed to embedding innovation and agility into their clients" organizations to touch billions of lives.,