Program Manager

Job Description

Job Description: Amazon is looking for a dynamic, self-starting Procurement Risk Specialist to develop the internal and external customer-facing support strategy and operational support processes. The individual selected for this role will: • Possess a Procurement Operations background with demonstrated experience executing medium-to-large programs, preferably in the customer experience and process transformation space. • Demonstrate highly-developed analytical skills including the ability to quickly synthesize, distill, and draw conclusions from large amounts of disparate data. • Identify Customer Experience improvement opportunities and work end to end till fix. • Deep dives and completes root cause analysis of CX outliers and trends and drives resolution of issues to closure. • Able to balance dive deep and insights generation skills to drive structural fix. • Able to influence stakeholders without authority to drive changes programmatically. • Report CX project metrics, status updates and track own goals. • Drives voice of the customer mechanisms to surface and address customer pain points on a continuous basis Major Responsibilities: • Use data analyses to develop solutions to improve customer experience and to guide business decision making • Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations • Work with business and tech teams to meet business requirements • Build and manage key stakeholder relationships and adapt existing data and digital solutions/technologies e.g. RCA/ RPA Methodology development. Follow established methods on projects & drive operational controls for all projects and teams • Ensure critical metrics for the Experience Excellence Services are met. Handle the collection of customer feedback and identify optimization areas. Identify and handle risks in relation to Business Services underpinning business processes • Lead initiatives to find opportunities, gather high level requirements, perform high level system impact analysis, and work directly with customer teams to identify and develop business cases, and acquire sponsorship. Ensure insights from Experience Analytics is provided to relevant partner • Responsible for the end-to-end process related to PR creation, Approval and PO Amendments. Primary responsibilities include managing relationships with different stakeholders such as Corp AP, Accounting, Payroll, Vendor Management and global Amazon employees. • Performs analysis on weekly and monthly basis on spend data, process inflow, invoice related queries for process improvement areas. • Prepare process metric by studying data and provide deep dive analysis on major contributors • Drive effective teamwork, communication, collaboration and commitment across both Global and India teams Basic Qualification: • Bachelors/Masters (MBA) with 3-5 years of experience in Procurement Operations and/or Accounts Payable • Experience in P2P in large multi-national organizations is a must • Strong Stakeholder Relationship Management focus (both Internal / External). • Strong interpersonal skills including written and oral communication skills • Excellent Microsoft Office skills, including a strong working knowledge of Excel • Problem solving ability and passion for big data • Excellent communication and data presentation skills