Program Manager

Role & responsibilities

Program Design Specialist for INFRA TPMO team, for multi offering opportunities

The role of the Program Design Specialist is to ensure the Program/Project solution we develop meets customer requirements and can be delivered in the boundaries of the contract signed with the customer. This role will be provided by the Program Design Specialist for multi offering deals.

High-Level Description of Functional Area

The Program Design Specialist should 

• Ensure client satisfaction through the design of Program/Project solutions that meet specific contract requirements, standards, templates and customer expectations,  
• Be the primary point of contact to Presales and Delivery Executives or delivery 
• s for Program/Project design, resources, and overall solution quality,
• Provide thought leadership and innovation through recommendations demonstrating an understanding of client`s business model/drivers/needs,
• Validate/audit end-to-end Program/project solutions and ensure scope of solution meets contractual requirements,
• Understand all standard offerings needed for the integrated solution,
• Keep abreast of emerging technologies in the offerings,
• Assess the customer requirements and work with TPMO Professional Services to create reusable offering collateral.  

Role Overview:

1. Ensure the Program/Project solution approach meets the documented Client requirements,
2. Accountability for end-to-end Program/Project design, presentation and handover to execution for solutions across multiple service lines including: Infrastructure services, Security services, Workplace services
3. Provide inputs to TPMO Professional Services on standards and strategies that can be designed, implemented and supported by TPMO team,
4. Identify solution support personnel by Capability who need to be involved in developing the detailed offering solutions,
5. Identify key integration points between offerings and project details needed to complete the integration,
6. Work with presales to capture changes in scope based on new Client information or due diligence,
7. Maintain primary ownership of the design post contract award while supporting the successful transition from presales to execution, 
8. Provide Program/Project Management resource costing analysis on transitions, projects and initiatives,
9. Participate in Presales Solutioning Meetings.

Key deliverables/accountabilities:

• Program/Project Design consisting of: Program/Project phases description, timeline, risks and assumptions, Program/Project Management costs,
• Design authority for the Program/Project solution,
• Contribute and perform maintenance on internal Program/Project processes, templates, artefacts.

Preferred candidate profile

Required Skillset: 

• Minimum of 7 years of experience in Program/Project Management delivery
•  Proven solid background in bid management/sourcing processes, solution design, and portfolio mapping in an IT or consulting environment for a minimum of 5 years
• Foundational understanding of technologies within the Stefanini INFRA division portfolio, including but not limited to: Infrastructure Services, Endpoint Management, O365 & Exchange, Networking and Unified Communications, Cyber Security Services, IT Asset Management
• Strong capabilities in representing the organization in bid defenses, clarification meetings, and strategic customer engagements with a proven record of guiding conversations towards positive outcomes.
• Proficiency in developing pricing models and optimizing cost efficiency through synergies across divisions
• Excellent verbal and written communication skills, with the capacity to engage effectively across internal teams and with external stakeholders.
• Results orientation: focuses on the delivery of targets, quality and deadlines
• Availability to travel a certain percentage of your work time (~30%).  
• English proficiency: C1