Program Manager

Program Manager

Key Responsibilities:

1. Program Planning and Strategy:

• Develop and manage comprehensive program plans that align with business objectives and project requirements.
• Define the program scope, goals, and deliverables in collaboration with stakeholders.
• Establish program timelines, milestones, and key performance indicators (KPIs).
• Anticipate and mitigate potential risks that may impact program delivery.

2. Project Management:

• Lead multiple software development projects simultaneously, ensuring each one meets quality, scope, and timeline objectives.
• Work closely with development teams to ensure that project plans are implemented effectively and align with agile methodologies.
• Coordinate and manage cross-functional teams including development, QA, operations, product management, and other key stakeholders.

3. Stakeholder Management:

• Serve as the primary point of contact for program stakeholders, ensuring transparent communication and alignment.
• Provide regular program status updates, including progress, risks, issues, and dependencies.
• Build strong relationships with business leaders, technical teams, and external partners.

4. Resource and Budget Management:

• Ensure resource allocation across projects and monitor the utilization of internal and external resources.
• Work with finance and operations teams to track and manage program budgets, ensuring cost-efficiency and value delivery.

5. Risk and Issue Management:

• Identify, assess, and track risks throughout the program lifecycle, taking proactive measures to resolve issues.
• Drive issue resolution and manage escalations with appropriate internal and external stakeholders.

6. Process Improvement and Best Practices:

• Continuously evaluate and improve program management processes and methodologies.
• Encourage the adoption of best practices in software development, project delivery, and cross-functional collaboration.

7. Agile and Scrum Support:

• Lead or support the adoption of agile methodologies across teams, including Scrum, Kanban, or hybrid approaches.
• Support Scrum Masters and Product Owners to ensure that teams are delivering effectively within agile frameworks.
• Ensure that program deliverables are in line with agile principles and provide guidance when necessary.

8. Reporting and Documentation:

• Develop comprehensive reporting dashboards to track program progress, milestones, and financials.
• Ensure that proper documentation is maintained for all phases of the program, including planning, execution, and post-delivery reviews.

Qualifications:

• Education:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
• PMP (Project Management Professional) or similar project management certification is a plus.
• Agile certifications (e.g., Scrum Master, PMI-ACP) are highly desirable.

• Experience:

• Minimum of 10+ years of experience in program or project management, with a focus on software development or IT services.
• Proven experience managing complex software development programs in an agile environment.
• Strong track record of leading cross-functional teams and driving business-critical projects to successful completion.
• Familiarity with industry-standard project management tools (e.g., Jira, Trello, MS Project, Asana).