Program Manager - New Initiatives

Job Description

Job Purpose: This position will act as an interface with relevant departments, with an objective to continually improve / transform the operations & processes. The candidate would play a key role in bring business perspective / requirements to the fore for which solutions would be deliberated, developed and executed. Key Responsibilities: Facilitate the rollout of process excellence initiative with focus on Business process reengineering/Process transformation by developing process modeling and measurement systemConduct periodic process walkthroughs to identify the improvements opportunities (Process review, complaint review, exception/deviations etc)Develop, test, and deploy automated solutions and automated decision analytics to replace manual business processesEvaluate technology solution options to determine best fit to solve the problem based on financials (upfront and ongoing) and organizational standardsDevelop and implement RPA adoption strategies in partnership with business teamsDevelop and implement quantified UX model to reduce drop-offs points across User Journeys across Product CategoriesReviewing key metrics and insights using both usage and business performance data and continuously improving customer journeysDesign and execution of predictive model in coordination with analytics team to address the business challenges and future requirementsContinuously evaluate Fintech start-ups for various solutions across Fintech platforms based on requirements/problem statements of different teams Job Requirements: BE / BTech8+ years experience working with cross functional teams across business, marketing, technology, operations & analytics to deliver a rich customer experienceKnowledge and demonstrated experience in change management and business process re-engineeringShould have knowledge in RPA opportunity identification and deploymentShould be able to build and drive transformation road maps across business by seeking stakeholder buy ins and clear ROI showcasingAbility to analyze data and coordinating with analytics team to build required data modelsStrategic and analytical thinkingStrong communication and interpersonal skillsProblem solving and decision-making skillsPeople Management & Networking skills