Program Manager - New Initiatives

Key Responsibilities:

• Facilitate the rollout of process excellence initiative with focus on Business process reengineering/Process transformation by developing process modeling and measurement system
• Conduct periodic process walkthroughs to identify the improvements opportunities (Process review, complaint review, exception/deviations etc)
• Develop, test, and deploy automated solutions and automated decision analytics to replace manual business processes
• Evaluate technology solution options to determine best fit to solve the problem based on financials (upfront and ongoing) and organizational standards
• Develop and implement RPA adoption strategies in partnership with business teams
• Develop and implement quantified UX model to reduce drop-offs points across User Journeys across Product Categories
• Reviewing key metrics and insights using both usage and business performance data and continuously improving customer journeys
• Design and execution of predictive model in coordination with analytics team to address the business challenges and future requirements
• Continuously evaluate Fintech start-ups for various solutions across Fintech platforms based on requirements/problem statements of different teams

Job Requirements:

• Post Graduate / MBA
• 8+ years experience working with cross functional teams across Business, Marketing, Technology, Operations & Analytics to deliver a rich Customer experience
• Knowledge and demonstrated experience in change management and business process re-engineering
• Should have knowledge in RPA opportunity identification and deployment
• Should be able to build and drive Transformation Road maps across business by seeking stakeholder buy ins and clear ROI showcasing
• Ability to analyze data and coordinating with analytics team to build required data models
• Strategic and analytical thinking
• Strong communication and interpersonal skills
• Problem solving and decision-making skills
• People Management & Networking skills