Program manager - Merchant Success

About GoKwik

Why This Role Matters

What You ll Own

• Partner with Sales and Account teams to understand evolving merchant requirements and translate them into structured product needs and use cases.
• Analyse product and feature changes through A/B testing and experimentation to optimise conversion rates and reduce friction.
• Leverage data and analytics to generate actionable insights, identify key growth levers, and drive data-backed decision-making.
• Conduct deep-dive problem solving to identify root causes, quantify impact, and propose scalable, practical solutions.
• Build strong merchant relationships and create GoKwik champions among our partners by driving value and advocacy.
• Define and track performance metrics to measure success across merchant conversion, adoption, and satisfaction.
• Drive operational excellence through structured performance monitoring, control, and reporting mechanisms.
• Develop business cases and ROI analyses for new initiatives to ensure strategic investments deliver tangible impact.
• Collaborate cross-functionally with Engineering, Business, and Operations teams for seamless project execution.
• Conduct market research to identify emerging trends and translate them into actionable product strategies.

Who You Are

• 3 5 years of experience in data-driven environments such as AdTech, FinTech, or eCommerce.
• Proven exposure to B2B SaaS product management or customer-facing analytical roles.
• Strong analytical skills with proficiency in Excel and analytics tools such as Metabase or SQL-based systems.
• Demonstrated ability to define metrics, analyse data, and draw actionable business insights.
• Experience in building business cases, identifying success levers, and influencing stakeholders through data-driven storytelling.
• Deep customer-first mindset with a strong understanding of merchant needs.
• Structured, detail-oriented, and outcome-focused professional with strong communication skills.

Why GoKwik