Program Manager-Loyalty & Retention

Rewrite the rules of travel loyalty.

Thrillophilia

Why this role will excite you

• Green-field ownership:

  Architect an all-new loyalty program from scratch—tiers, rewards, gamification, the works.

• Massive canvas:

  Influence journeys for millions of travelers across 140+ countries.

• Data on tap:

  Tap into rich first-party data and in-house AI tools to craft hyper-personalized experiences that keep adventurers coming back.

• Speed at scale:

  We ship fast, test faster, and celebrate real revenue lifts (not vanity metrics).

What you’ll own

• Loyalty 0 → 1:

  Design program structure (points, tiers, benefits), MVP roadmap, and launch strategy.

• Lifecycle strategy:

  Build automated retention playbooks—onboarding, win-back, referral loops, surprise-and-delight drops.

• P&L impact:

  Model, track, and relentlessly optimize CLTV, repeat bookings, and margin contribution.

• Experimentation hub:

  Run A/B tests and cohort analyses; share insights with Growth, Product, and CX squads.

• Voice of customer:

  Mine NPS, reviews, and social chatter to keep perks fresh and sticky.

• Stakeholder wrangling:

  Align engineering, design, finance, and marketing around clear OKRs and launch timelines.

You’ll thrive here if you

• Have

  5–8 yrs

  driving retention / CRM / loyalty in top consumer-tech or D2C brands (travel, fintech, e-commerce, gaming—show us the magic).
• Speak

  SQL / Excel / GA

  fluently; bonus points for Braze, MoEngage, CleverTap or similar.
• Think like a

  PM

  : you write crisp PRDs, slice scope, and rally cross-functional pods.
• Love

  experiments over opinions

  —you default to “Let’s test it” rather than “I think.”
• Can translate business goals into

  jaw-dropping user joy

  (and vice versa).
• Bring a bias for action, a sense of humor, and a passport that’s never dusty.

Perks & culture

• Annual

  “Live the Product” travel stipend

  to explore new experiences on the house.
• A team that values

  candor, speed, and celebration-

  because building wow should feel wow.