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Program Manager, Global Business Applied AI, SPARK

Program Manager, Global Business Applied AI, SPARK

Google

5 years

0 Lacs

hyderābād

Posted:3 hours ago| Platform: GlassDoor logo

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Skills Required

ai spark management data metrics engineering resolve communication documentation automation efficiency technology support scoping analysis design development

Work Mode

On-site

Job Type

Part Time

Job Description

Minimum qualifications:

Bachelor’s degree or equivalent practical experience.
5 years of experience in program management, project management, or a similar role.
Experience using data and key metrics to measure project success and inform future decisions.

Preferred qualifications:

Ability to work with cross-functional teams and engineering, product, and operations stakeholders.
Ability to manage multiple projects and meet deadlines, with excellent organizational and time-management skills.
Excellent investigative and problem-solving skills, with the ability to navigate ambiguity and resolve project blockers.
Excellent communication skills, with the ability to create documentation and present status updates to multiple audiences.

About the job

The Global Business Applied AI - Strategic Programs for Automation, Resolution and Knowledge (GBAI-SPARK) team is a crucial part of the Global Business Organization's (GBO) commitment to innovation and efficiency. GBAI is responsible for architecting and delivering Artificial Intelligence (AI)-powered and connected solutions that amplify the value we bring to the customers and partners. GBAI-SPARK's core focus is on driving programs in technology and AI within the Support ecosystem, through automation, customer support resolutions, and knowledge management.

Responsibilities

Manage the entire lifecycle of assigned programs, from initial scoping and requirements gathering to launch and post-launch analysis. Develop and maintain detailed project plans, including scope, milestones, timelines, dependencies, and resource needs.
Own the execution and successful delivery of the assigned initiatives on the tool roadmap.
Develop and provide regular, clear, and concise status updates on your programs to stakeholders and the management team.
Identify, track, and actively work to resolve project blockers and issues before they impact timelines.
Serve as the direct point of contact for and partner closely with Product, Engineering, and Operations teams to ensure the successful design, development, and implementation of new tools.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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Program Manager, Global Business Applied AI, SPARK