Program Manager Executive Education for Flagship & Unique MDPs of FLAME University
Pune, Maharashtra,
Overview
The Program Manager will lead the planning, execution, and continuous enhancement of Flagship / Niche Programs. The role combines operational excellence with strategic responsibility—spanning event management, curriculum coordination, faculty engagement, delegate management, and program impact monitoring. The ideal candidate will ensure a high-quality learning experience while supporting institutional goals, industry partnerships, and long-term program growth.
Key Responsibilities
1. Program & Event Planning
- Manage end-to-end execution of flagship offerings, short-term courses, and specialized niche programs.
- Collaborate with all internal departments to ensure seamless pre-event and on-ground operations.
- Oversee the design of brochures, program landing pages, application portals, and communication emailers.
- Manage venue bookings, classroom setup, AV/IT arrangements, program signage, seating plans, and registration desk operations.
2. Delegate & Stakeholder Management
- Serve as the primary point of contact for delegates—managing onboarding, communications, queries, rooming lists, travel schedules, and special requirements.
- Coordinate collection of delegate profiles, bios, learning goals, and pre-program materials.
- Facilitate faculty coordination by aligning session plans, handouts, case studies, and teaching support.
- Manage group photos, testimonials, certificates, and post-program engagement activities.
- Oversee all necessary arrangements for campus stay & excellent experience for the delegates and participants.
3. Flagship / Niche Programs –Specific Responsibilities
- Work closely with academic leadership to shape program curriculum, session flow, and learning design for flagship and niche programs.
- Coordinate with faculty and industry experts to ensure relevance, intellectual rigor, and high-quality delivery.
- Plan immersive learning experiences such as intra-university knowledge exchanges, industry visits, leadership labs, networking dinners, panel discussions, and fireside chats.
- Track and enhance participant experience using feedback, NPS scores, attendance analytics, and engagement metrics.
- Track program effectiveness using various models like Kirkpatrick model, Phillips ROI model etc.
4. Capacity-Building Initiatives
- Assist in executing training modules, workshops, and capability-building programs.
- Facilitate access to market linkages, technology resources, government schemes, and industry networks.
5. Strategy, Partnerships & Cross-functional Collaboration
- Work with leadership to define program vision, positioning, pricing, and academic calendar.
- Support partnerships with corporates, industry bodies, government departments, and domain experts.
- Coordinate cross-functional projects aligned with institutional growth, program expansion, or quality enhancement.
6. Financial & Operational Management
- Manage program budgets, invoices, refunds, withdrawals, and expense tracking.
- Prepare costing sheets, revenue reports, and financial summaries for each program.
- Oversee inventory of merchandise, stationery, and program kits (bottles, diaries, jackets, folders, etc.).
- Ensure timely procurement, vendor coordination, and logistical management.
7. Documentation, Reporting & CRM Management
- Maintain program databases, attendance sheets, learning materials, and contact lists using systems like Salesforce or ERP platforms.
- Archive key documents—program reports, feedback summaries, faculty notes, consent forms, and participant certificates.
- Share post-event photos, certificates, and documented takeaways with delegates and stakeholders.
- Prepare MIS reports, program dashboards, and post-program reviews for leadership.
8. Continuous Improvement & Quality Assurance
- Identify gaps in participant experience, content delivery, operational workflows, and implement corrective improvements.
- Benchmark program performance with industry standards and implement best practices.
- Contribute insights on emerging trends in Flagship / Niche Programs learning, corporate education, and professional development.
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Required Skills & Competencies
- Strong program and project management capabilities.
- Excellent communication, interpersonal, and coordination skills.
- Ability to manage multiple stakeholders—faculty, executives, industry experts, vendors, and internal teams.
- Proficiency with CRM tools (Salesforce), MS Office, ERP systems, and documentation workflows.
- Strong analytical, problem-solving, and decision-making abilities.
- Understanding of Flagship / Niche Programs or EdTech program management is a strong advantage.
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Education & Experience
- Bachelor’s or Master’s degree in Management, Business Administration, Education, Marketing, or related fields.
- 7 - 10 years of experience in program management, capacity-building initiatives, academic administration in the Higher Education, Universities or EdTech program operations.
