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Program Manager

Program Manager

Amazon

3 - 8 years

20 - 30 Lacs

Hyderabad

Posted:7 hours ago| Platform:

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Skills Required

Automation Performance management Project management Process improvement Analytical Scheduling Stakeholder management Freight SQL Process management

Work Mode

Work from Office

Job Type

Full Time

Job Description

RoW Inbound team is looking for a PM (Program Manager) to identify, develop, integrate and support innovative solutions and programs driving Vendor Experience for the freights that arrive at Fulfillment Centers.
NOC Inbound Scheduling team is responsible for execution of inbound appointment booking and placement of inbound freight at Amazon FCs. NOC IB team provides rescue interventions to ensure optimal utilization of FC labor, proactive communication to stakeholders in events of disruptions etc. NOC IB Scheduling team consists of 2 departments i.e., IB scheduling and IB Frontline. This team provides 5 core services 1) Appointment Scheduling after evaluating space, capacity, forecast etc. 2) Appointment Modification 3) Vendor Performance Management 4) Freight Sidelining, Rejection s rescue and 5) Vendor hotline service across IN and ECCF countries. In current role, individual will be responsible for leading and managing FC Inbound Scheduling operations for IN and JP (IB Sked). Individual will be independently handling critical programs such as Vendor/seller experience (Vx/Sx), FC experience improvement initiatives, Freight Rejections, New FC launces, leading quality audits, and automation for IB scheduling team. As a Program Manager, you will be responsible development, process management and launch of new features and products. Individual will work with business and operations team to continuously evolve contingency management models, analyze historic results, and make business recommendations to senior management based on those analyses all in an environment of rapid growth and increasing complexity. Individual is expected to be detail-oriented, analytical, and to have excellent problem-solving abilities. Individual should be experienced at working with large data sets and the technical tools needed to work with them as the problem statements handled by the individual will be both operations and program intensive. The role of NOC Inbound Manager is an L5 because of high span of influence this role exerts on all IN Ops verticals (FC, SC, ISM, and Product). Successful candidates will be strong leaders who can prioritize well, communicate clearly, and have a consistent track record of delivery. As a technical leader, you should be able to translate business needs into technology solutions that scale both technically and operationally. 3+ years of program or project management experience 3+ years of working cross functionally with tech and non-tech teams experience 3+ years of defining and implementing process improvement initiatives using data and metrics experience Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience defining program requirements and using data and metrics to determine improvements 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules

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Program Manager