Role & responsibilities Define program goals, objectives, and key deliverables for jewelry software solutions. Align the jewelry software development and implementation strategies with the company's broader business goals. Communicate program updates, timelines, and any potential risks to stakeholders and clients. Define program goals, objectives, and key deliverables for jewelry software solutions. Serve as the point of contact for clients during the jewelry software development and implementation process. Maintain strong relationships with clients, ensuring that their needs and feedback are incorporated into the software. Coordinate with the team to set realistic timelines, prioritize tasks, and manage deadlines. Proactively identify risks that may affect software delivery, such as integration challenges, scalability, or system downtime. Develop and manage program schedules and timelines. Track program progress, identify issues, and take corrective action from retrospection Align work with company goals and participate in improvement projects. Preferred candidate profile : B.E./BTech/M.E/ MTech Preferred

Role & responsibilities Customer Support Responsibilities: 1. Handle incoming customer queries via call, email, or chat. 2. Assist clients in understanding and using ERP software. 3. Troubleshoot basic product-related issues and escalate if needed. 4. Maintain client communication records and feedback in the system. 5. Conduct remote or on-site training during onboarding. 6. Follow up with existing customers for satisfaction and product usage. Sales Responsibilities: 1. Identify potential customers through market research and field visits. 2. Explain and demonstrate ERP products to prospective clients. 3. Build and maintain strong client relationships. 4. Achieve monthly and quarterly sales targets. 5. Share daily/weekly sales and visit reports with Sale Team Lead. 6. Coordinate with implementation and technical teams post-sales. Preferred candidate profile 1. Candidates with prior experience in ERP software , POS systems, or any product sales/support roles. 2. Strong communication skills with a polite, professional, and customer-friendly approach . 3. Confident and proactive in field visits and direct client interactions. 4. Ability to identify new leads and confidently present the companys ERP solution. 5. Target-oriented mindset with a willingness to take initiative and achieve sales goals. 6. Two-wheeler is mandatory and candidate must be open to frequent local travel. 7. Ability to use mobile, email, and CRM tools for communication and reporting. 8. Time management skills and ability to work under pressure.